English translation

This English version is provided for information purposes only. In the event of any discrepancy or dispute regarding interpretation, the original French version shall prevail and shall be the only legally binding version.

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These general terms and conditions apply to all services and products provided by CORPORATE OPERATIONAL STRATEGIES S.A. Specific contractual conditions agreed and applicable to a particular CORPORATE OPERATIONAL STRATEGIES S.A. service may supplement or modify these general terms and conditions.

Article 1: Purpose

Any offer issued by CORPORATE OPERATIONAL STRATEGIES S.A. and accepted by the client results in the conclusion of a contract for the services and duration specified in the offer. The client acknowledges that acceptance of the offer may occur through any of the following means:

• signature on the offer issued by CORPORATE OPERATIONAL STRATEGIES S.A.;

• acceptance by email explicitly referring to the offer in question;

• acceptance by SMS explicitly referring to the offer in question;

• payment of a deposit referencing the offer in question;

• oral confirmation given by telephone;

• any request for intervention made by the client, including by telephone or any other means of communication, followed by the execution of the service.

Where no financing agreement has been negotiated in writing, the client declares that they have the financial means to settle any invoice relating to the offer in question and acknowledges full responsibility for payment.

With regard to emergency interventions, an offer may not be issued prior to the intervention. The prices of emergency interventions will be communicated to the client upon request. If the client does not request the exact amount or an estimate of the costs resulting from the emergency intervention, the client acknowledges responsibility for payment.

Article 2: Offer and contract

1. Offers made by CORPORATE OPERATIONAL STRATEGIES S.A. remain free and non-binding unless expressly designated as binding in each individual case. In such case, CORPORATE OPERATIONAL STRATEGIES S.A. shall be bound by its offer unless a specific validity period is indicated in the offer.

2. Illustrations, drawings, weights and measurements mentioned in the offer are not binding and are provided for indicative purposes only, unless expressly stated as binding by CORPORATE OPERATIONAL STRATEGIES S.A. Information concerning the subject of the contract or its use generally constitutes descriptions of work only and shall not constitute guarantees.

3. All copies, drawings, illustrations, photographs, plans and technical documentation relating to the offer, as well as concepts and cost estimates, remain the exclusive property and copyright of CORPORATE OPERATIONAL STRATEGIES S.A. Without prior consent, they may not be used in whole or in part, nor disclosed or made accessible to third parties. They must be returned immediately upon first request to CORPORATE OPERATIONAL STRATEGIES S.A. if the offer is not accepted.

4. Where the contract is concluded through acceptance of a signed order or contract by the client with CORPORATE OPERATIONAL STRATEGIES S.A., the service provider reserves a maximum processing period of ten working days following receipt of the order. During this time, the client remains bound by their order.

5. For any specific contract or order, the order confirmation shall prevail in case of doubt. The client must verify the order confirmation issued by CORPORATE OPERATIONAL STRATEGIES S.A. upon receipt regarding the content of the contract.

6. Contracts, orders, order confirmations and acceptance declarations must be in written form to be valid and may be transmitted by fax or email.

Article 3: Payment and invoicing

All interventions are payable immediately on site upon completion of the service, in cash or by bank card to the technician. The products and goods sold remain the property of CORPORATE OPERATIONAL STRATEGIES S.A. until full payment of their price has been received.

However, the risks associated with the goods shall be transferred to the purchaser or the carrier as soon as the products are physically handed over.

CORPORATE OPERATIONAL STRATEGIES S.A. reserves the right to repossess goods installed at the client’s premises in the event of non-payment following an intervention.

Article 4: Execution and performance deadlines towards the client

Compliance with the delivery deadline agreed in the signed contract with CORPORATE OPERATIONAL STRATEGIES S.A. requires that all commercial and technical issues between the parties have been resolved and that the client has fulfilled all their obligations.

Delivery deadlines offered by CORPORATE OPERATIONAL STRATEGIES S.A. shall only commence once these obligations and formalities required for the execution of the delivery deadline have been satisfied.

Labour disputes, riots, government actions, other cases of force majeure, and unforeseen and unavoidable obstacles beyond the direct responsibility of CORPORATE OPERATIONAL STRATEGIES S.A. shall release the service provider from compliance with delivery deadlines. This also applies to unforeseen delivery failures by partners of CORPORATE OPERATIONAL STRATEGIES S.A.

The service provider undertakes to inform the client without delay of the beginning and end of such disruptions.

If delivery is delayed or becomes impossible due to such circumstances without fault on the part of CORPORATE OPERATIONAL STRATEGIES S.A., any claims by the client shall be excluded.

Article 5: Emergency interventions

With regard to emergency interventions, CORPORATE OPERATIONAL STRATEGIES S.A. guarantees its clients a rapid intervention within one hour throughout the Grand Duchy of Luxembourg.

The technician of CORPORATE OPERATIONAL STRATEGIES S.A. cannot be held liable for any potential damage caused during the opening of doors.

The client acknowledges having been informed that in certain cases damage may be unavoidable during emergency door opening.

Article 6: Payment for interventions

Interventions must be paid immediately after completion of the service, on site, in cash or by bank card to the technician. An invoice will be issued to the client.

If exceptionally a payment period is granted, it shall be stated on the invoice. In the absence of any contrary indication, all invoices are payable immediately upon receipt.

In the event of non-payment by the due date indicated on the invoice, or where no payment period is specified, within a maximum period of 15 days from the date of the invoice, late payment interest shall automatically apply without prior notice, in accordance with the provisions of the amended law of 18 April 2004 on payment terms and late payment interest.

The applicable rate shall be the legal rate in force in the Grand Duchy of Luxembourg at the time the payment becomes due.

In the event of non-payment by the due date, a fixed compensation of EUR 60 shall be due in respect of recovery costs.

A formal notice letter may be sent to the client after the due date. The sending of such notice shall incur additional fixed administrative fees of EUR 50.

The company reserves the right to claim additional compensation if the actual recovery costs incurred exceed the aforementioned fixed amounts.

In the event of cancellation of an intervention after the technician has left the company’s premises or is already en route to the place of intervention, compensation corresponding to 50% of the amount planned for the intervention, plus travel costs, shall be payable by the client.

Article 7: Acceptance of works

Any request for intervention made by telephone, email, written message or any other means of communication constitutes full and unconditional acceptance of these general terms and conditions of sale by the client.

Any complaint relating to the work carried out must be made before the end of the intervention and immediately reported to the technician on site, in order to allow for an immediate correction if necessary.

In the absence of a complaint raised before the end of the intervention, the work shall be deemed compliant and accepted by the client.

Article 8: Order

Any order for materials recorded on our work sheet is accepted by the signature or written confirmation of the client and must be respected.

If the client subsequently changes their mind, they shall remain liable for payment of the materials ordered. Upon payment, the materials concerned will be handed over to the client.

In the event of cancellation of a service after acceptance of the quotation, the deposit invoice issued by CORPORATE OPERATIONAL STRATEGIES S.A. shall remain fully due.

Acceptance of the quotation constitutes a firm commitment by the client.

In the absence of voluntary payment, the amount shall become payable within seven days from the sending of a formal notice.

The company reserves the right to initiate any recovery procedure or legal action necessary to obtain payment of the amounts due.

Article 9: Jurisdiction

Any dispute which may arise between the parties concerning the execution or interpretation of this contract shall fall under the exclusive jurisdiction of the Commercial Court of Luxembourg.

Any dispute arising between the parties shall be settled in accordance with the conciliation and arbitration rules of the institution.

Any dispute that may arise between the parties concerning the execution of, or in connection with, this contract shall, at the initiative of the most diligent party, be submitted to arbitration composed of three arbitrators.

Legal notice

False declarations and any misuse by an unauthorised person shall remain the sole responsibility of the client.

Data collected from clients are processed exclusively for the purpose of performing the contractual services and are not disclosed to third parties.

However, such data may be transmitted to competent judicial, administrative or police authorities, as well as to legal advisers, bailiffs or legally authorised bodies, where such communication is required by law or necessary for the defence of the legitimate rights and interests of the company.